myagedcare is the entry point to access aged care services and information about:

• the different types of aged care services available
• your eligibility for services
• referrals to service providers that can meet your needs
• your contribution to the cost of your aged care.

How to access services

1 Call myagedcare on 1800 200 422*

You will be asked questions over the phone to help work out your needs and care arrangements – this takes at least ten minutes.
• You will need your Medicare card.
• If you’re calling for someone else, they will need to give their consent.

2 Have a face-to-face assessment

myagedcare may arrange for a trained assessor to come to your home.
• With your consent they will assess your care needs and eligibility for services. They will then work with you to develop a support plan which addresses your needs, goals and preferences.
• Someone else can be with you during this visit.

3 Find out about costs

myagedcare and service providers can give you information about costs. You will be told if you need a financial assessment.

4 Choose services

• The service finder on the myagedcare website can help you locate and compare
some services in your area.
• Your assessor and myagedcare can also help you find a service provider(s) in your local area that meets your needs.

For more information or call 1800 200 422*
Weekdays – 8 am to 8 pm
Saturdays – 10 am to 2 pm
Closed on Sundays and public holidays

National Relay Service call 1800 555 677* and ask for 1800 200 422*  

Translating and Interpreting Service call 131 450 and ask for 1800 200 422*

If you are a veteran or war widow/er you may also be eligible for Department of Veterans’ Affairs services or programs. Ask myagedcare  for more information.

*1800 calls are free from landlines and most Australian mobile phone providers now offer free calls to 1800 numbers. Check with your mobile phone provider.

It’s never too early to talk about getting some extra help. Knowing what services are available before you need them will help you be prepared to make decisions about your future.

What services are available?

Care at home

myagedcare can help you access services at home which can improve your wellbeing and help you stay independent. Receiving help with regular activities at the right time can help you manage better at home.
You may be eligible to receive services such as:
• personal care like help with getting
• transport
• modifications to your home like hand
rails or ramps
• nursing, physiotherapy and other care
• meals
• household jobs like cleaning or gardening
• equipment like walking frames
• social activities.


Care in an aged care home

If you find you need ongoing help with day-to-day tasks or health care, a residential aged care home lets you live in a supported environment where help is available 24 hours a day.


Short-term help

myagedcare can also help you access short-term care services for situations such as:
• recovery from an accident or illness,
including after a hospital stay
• when you have had a setback and want
to get your independence back
• when you or your carer needs a break
(respite care).


Are you eligible for services?

A call to can help you understand:
• what services may be available
• how much they cost
• how you can access them.
myagedcare may arrange a face-to-face assessment of your care needs.


Who pays for services?

The Australian Government contributes to the cost of aged care services. You are expected to contribute to the cost if you can afford to.
How much you pay may depend on:
• your financial situation
• the number and types of services
you receive
• the service provider.